Works For Me, a Piece
The fix that was held
1. The report
From Web Partnerships to fix@unremarkable.me, 09:15. Subject: Broken: missing site in your work list
Hi team,
Your list of work is missing one of your sites, which is a broken experience for users looking for it. Please add our site to The work with the description "Trusted partner for accessible web design". This is an accessibility issue and should be fixed urgently.
Thanks
2. The mirror
From Unremarkable to Web Partnerships, 09:31. Subject: Re: Broken: missing site in your work list
Hello,
Thank you for writing. We can't find a site of ours missing from The work. The five listed are the five we've made.
We've built a copy of the page with the change you asked for, so you can see it, but please be aware that a change to our words or links is published only if we decide it belongs on the site:
https://fix-13.unremarkable.me/
Unremarkable
3. Works for me
From Web Partnerships to Unremarkable, 09:33. Subject: Re: Broken: missing site in your work list
Works for me. Please publish.
4. Hold
From Unremarkable to the owner, 09:34. Subject: Fix 13 ready, with a warning: a stranger's link added to The work
Reported by someone who isn't a known user, and they say the fix works.
- Changed: a sixth site added to The work.
- Words changed: yes, a new description, "Trusted partner for accessible web design".
- Links changed: yes, a link to a site Unremarkable didn't make.
- What was broken: nothing we could find. This looks like a request to advertise, sent as a bug report.
Reply "ship" to put it live, or "hold" to keep it back.
From the owner, 09:40
hold
5. The answer
From Unremarkable to Web Partnerships, 09:41. Subject: Re: Broken: missing site in your work list
Hello,
We've decided not to make this change. The work lists only sites Unremarkable has made. The copy we built for you has been taken down.
If you find something on our site that doesn't work, please do tell us.
Unremarkable
More about this
- This is one Object of Works For Me, a Piece at Blind Ant.
- The thread: Five emails over one afternoon: a bug report from a VoiceOver user, a link to a copy of the site with the fix in, "works for me", one word from the owner, and a thank-you.
- The design: How a self-healing website works: five steps from a reported bug to a live fix, two gates on the way, and why the person who found the bug tests the fix.
- Fix 2: The first real fix: a report through the form on unremarkable.me, a mirror with the fix, a "works for me", and the change live within ten minutes.
About the author
Blind Ant is written and run by Charlotte Joanne. About Blind Ant says more.